![]() ![]() This is the very problem that got us here. Get a verification code via mobile phone. If you lose access to one, you can have the code sent to any of the others. Note: you can have more than one recovery email address associated with your account. Your ability to provide that code proves you are who you say you are - or at least are the person who set up the recovery email addresses - and should be allowed into the account.Įmail addresses aren’t always included in the list of options (they’re not present above, for example). Google will email you a code to one of your recovery email addresses. Get a verification code at an email address On the device running the authenticator app (which can even be the PC on which you’re attempting to sign in, if it is running the desktop version of Authy), you simply type in the currently displayed code for your account. Other compatible apps, such as Authy, also work. This also requires no connectivity on your mobile device, but does require you’ve set up two-factor authentication with the Google Authenticator app beforehand. Get a verification code from the Google Authenticator app. That this works even if that mobile device is not connected to the internet might be a lifesaver, especially when traveling. ![]() Next, your device presents the codes you can use to confirm your identity. Instructions to get a security code from your phone. I suspect this works only for Android devices, but if you’re signed into the same account on one of those devices, you’ll be given instructions to retrieve a log-in code from one of those devices. Use your phone or tablet to get a security code (even if it’s offline) Naturally, this only works if you are currently signed in on another device and can respond to the confirmation prompt. If you are currently signed in to Google on a mobile device 1 or a tablet, Google can send a message to that device, asking you to confirm your sign in on the current machine. By using a different device (and perhaps a trusted family member at home), you can use your ability to sign in one place as a way to validate the other. Perhaps the USB ports are broken perhaps you left that key at home. This scenario assumes you can’t use your security key on the device you’re trying to sign in to. You can use a hardware security key to sign in to your account on one device, and then use that device to get a code allowing you to sign in to another. I’ve assigned a YubiKey to my account, and yet not having it with me is the most common scenario I run into myself. This only works if you’ve previously configured the YubiKey with your account and you have it with you. Using a hardware security key such as a YubiKey, all you need to do is insert the key into a USB port and press a button to confirm you are who you say you are. Account verification options Use your Security Key Here’s why: A One-step Way to Lose Your Account Forever. I am serious about preparation being key. ![]() This is, essentially, two-factor authentication as well. If you have not configured them for your account, they probably won’t be listed.Įven if you don’t have two-factor explicitly enabled, Google’s security may require this additional level of confirmation at times. Several of these options require configuration prior to needing them. Exactly which Google chooses to make available is unclear, and may vary depending on the characteristics of your account, or whether you’re following the “forgot my password” or “lost my two-factor device” path. Important: Not all of these options will be available to you in all situations (and there may even be others). Of course, if you’ve lost your phone or have changed numbers without updating the information in your account, that’s not going to work.įortunately, Google offers many additional ways to confirm your identity. Normally, that means adding your phone number and keeping that number up to date. Google is going to want something that’s been set up, signed in, or configured before this situation arises. Enter one of your pre-saved 8-digit backup codes.Get a verification code sent to a mobile phone.Get a verification code sent to a recovery email address.Get a code from the Google Authenticator app.Get a security code on a signed-in phone or tablet (even if it’s offline).Confirm on a signed-in phone or tablet.Use a one-time security code provided by another signed-in device.Use a hardware security key that you set up as part of two-factor authentication. ![]()
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